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Who should own your intranet?
Friday, August 20, 2004The organization should own the intranet--it shouldn't belong to any one department.
IT should provide the infrastructure and security and make decisions regarding platform and software. But each department should own their own sections and be free to add and update content on their own.
Some decisions have an intranet-wide impact. These include use of home page real estate, major functionality upgrades, and global templates. I believe that the team responsible for day-to-day intranet development and operations should make recommendations to a cross-functional team with representatives from all departments. That cross-functional team makes the final decision.
About the Author
I'm Chris McGrath, an intranet consultant in Vancouver, British Columbia, Canada. I've been working on intranets since 1997, and on plain ol' web sites for even longer. I run One Intranets, the firm that co-created ThoughtFarmer -- an enterprise collaboration platform for Windows-based intranets.
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