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Previous Posts



50 Ideas for Intranet Applications

Tuesday, October 05, 2004  

This list is from The Intranet Journal. Many of these applications will not be relevant or practical for your organization, but it's a great source of ideas for your portal.

Sales & marketing applications

  • Product demos & sales scripts
  • Product information
  • Sales forecasts and reports
  • Sales contact management
  • Sales lead management
  • Market research
  • Solicit input from field personnel
  • Press releases
  • Sales team collaboration tools
  • Calendars
  • Sales training

Human resources applications

  • Employee handbook
  • People directory
  • Benefits information
  • Retirement/ pension centre
  • Employee surveys
  • Internal recruiting
  • External recruiting
  • Candidate screening
  • Org charts
  • Newsletters
  • Company calendar
  • Employee classifieds

Engineering applications

  • Online project conferences
  • Project documentation
  • Project management
  • Engineering change orders
  • Workflow management
  • Standards and methodology documentation
  • Engineering libraries
  • QA feedback
  • Technical papers
  • Central repository for shared development
  • Prototype applications

Customer service applications

  • Consolidated online information for customer service personnel
  • Frequently asked questions
  • Customer information entry and update
  • Order entry and tracking
  • Problem entry and tracking
  • Bug fixes
  • Warranty claims and processing
  • Problem escalation
  • Training

Finance and accounting applications

  • Financial reports
  • Policies and procedures
  • Historical budgeting data
  • Asset management
  • Expense reports
  • Unit reporting and forecasting
  • Accounts payable/receivable history and status
  • Payroll information
  • Purchase orders

About the Author

I'm Chris McGrath, an intranet consultant in Vancouver, British Columbia, Canada. I've been working on intranets since 1997, and on plain ol' web sites for even longer. I run One Intranets, the firm that co-created ThoughtFarmer -- an enterprise collaboration platform for Windows-based intranets.