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Design intranet navigation with card sorting
Wednesday, March 02, 2005
To design intranet navigation, find out users' mental model of potential content by running card sorting tests. Does an expense report form belong under HR? Finance? or a forms category? You'll only know the right answer after card sorting. Here's how:
Combine card sorting with your knowledge of business objectives, user goals and usability best practices to design intuitive navigation for your intranet. Make sure to test your final navigation design with a paper prototyping session.
About the Author
I'm Chris McGrath, an intranet consultant in Vancouver, British Columbia, Canada. I've been working on intranets since 1997, and on plain ol' web sites for even longer. I run One Intranets, the firm that co-created ThoughtFarmer -- an enterprise collaboration platform for Windows-based intranets.
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