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Intranet Ideas

Short, practical tips on building better intranets.

Intranet success is not linked to the technology

Wednesday, September 22, 2004  

The technology used for an intranet or corporate portal does not determine success or failure. There are dozens of excellent technology solutions. Success or failure is much more closely linked to these issues:
  • Does it have the support of senior management?
  • Do the business objectives mesh with user goals?
  • Is it easy to use?
According to Tom Davenport, best-selling author and expert on knowledge management: "If you're spending more than a third of your energy on the technology side, you're probably not going to be successful."

Make web pages self-evident

Wednesday, September 08, 2004  

Good web pages don't make the user think. Our goal in creating usable sites is to eliminate any question marks. Everything should be completely obvious.

In "Don't Make Me Think", Steve Krug writes:

"Making web pages self-evident is like having good lighting in a store: it just makes everything seem better. Using a site that doesn't make us think about unimportant things feels effortless, whereas puzzling over things that don't matter to us tends to sap our energy and enthusiasm--and time."

About the Author

I'm Chris McGrath, an intranet consultant in Vancouver, British Columbia, Canada. I've been working on intranets since 1997, and on plain ol' web sites for even longer. I run One Intranets, the firm that co-created ThoughtFarmer -- an enterprise collaboration platform for Windows-based intranets.